Pohjola Claim Help and filing a claim

Did you have an accident? Read the instructions for various loss events and instructions on how to file a loss report.

What to do:

Do you want to report further expenses to an already reported claim?

Report the additional expenses on OP-mobile or at the op.fi service. Previous losses can be viewed on OP-mobile, in the Filed claims part of the Pohjola Insurance section.
Report the additional expenses at the op.fi service

Did the damage or loss concern a business?

Submit a loss report concerning business activities or property here.

 

Get clear instructions on what to do immediately after a loss


Select the type of accident from the list below and visit Pohjola Claim Help for instructions on how to handle the loss. For example, if your child falls ill or your car’s windscreen breaks, you can contact our partner directly without the need to call us separately. In many cases, our partner will handle all stages of the process up to filing the claim.

Learn more about our loss partners

Our loss partners provide unique benefits and services during loss treatment for Pohjola Insurance customers.

Request of proposal

Looking for a new insurance company? (in Finnish)
For an offer in English, please call 0303 0303 (Mon‒Fri 8‒19).

Are you dissatisfied with our decision?

Don't hesitate to contact us if something in your insurance contract is unclear, or you are not satisfied with a claim settlement decision.

Processing times for claims

See Pohjola Claim Help for up-to-date estimates of claims processing times.