Pohjola Claim Help and filing a claim

Did you have an accident? This page contains help for various loss events and instructions on how to file a loss report. In many cases, you do not need to file the loss report yourself as our partner will submit the report when handling the loss or damage.
 

Before filing a loss report: Pohjola Claim Help

Before filing, check Pohjola Claim Help for instructions on how to handle the loss and claim compensation. In many cases, our partner can file the loss report on your behalf.

Did you already fix the loss or see a doctor?

File a loss report in OP-mobile or on op.fi. You can also report additional expenses or information for a previously reported loss.

 

Get clear instructions on what to do immediately after a loss


Select the type of accident from the list below and visit Pohjola Claim Help for instructions on how to handle the loss. For example, if your child falls ill or your car’s windscreen breaks, you can contact our partner directly without the need to call us separately. In many cases, our partner will handle all stages of the process up to filing the claim.

Processing times for claims

See Pohjola Claim Help for up-to-date estimates of claims processing times.

Are you dissatisfied with our decision?

Don't hesitate to contact us if something in your insurance contract is unclear, or you are not satisfied with a claim settlement decision.