We are temporarily reducing the telephone service hours because our claims processing is currently very busy and we are focusing on processing loss reports. We provide service as usual in other insurance and claims matters Mon–Fri 8–17.
We will contact you if we need additional information for the claims settlement and will inform you of the claim settlement decision as soon as we have processed your loss report.
We try to process payment commitment requests as quickly as possible, usually within 2–5 weekdays. Once the payment commitment has been processed, our partner doctor will call you to agree on an appointment for the examination or procedure.
Thank you for your patience. We will do our utmost to serve you as well as possible in the event of loss.
See Pohjola Claim Help for easy instructions for loss events and filing a claim. Employers can report a loss by logging in to the op.fi service. The party suffering loss can also provide any additional information required with the OP-mobile app.