Accessibility of OP Financial Group’s digital services

On this page you will find information about the accessibility of OP Financial Group’s digital services and the accessibility statements for them.

Accessibility in the development of our digital services

Our goal is to provide accessible services to all our customers. Accessibility is an important basis for development work and new services. Our current services still have deficiencies that are actively being corrected.

Assessment of accessibility

You can check the deficiencies of our services and the status of corrections in our accessibility statements.

The accessibility of our services is assessed by external accessibility experts working for OP Financial Group on a project basis. Their audit reports serve as the basis for the accessibility statements. We also evaluate our services ourselves and test them with screen readers.

Furthermore, the cognitive accessibility of was tested in the Selkeästi meille project in autumn 2021. was granted the Selkeästi meille award. According to the project assessment, OP Financial Group's online services acknowledge accessibility exceptionally well, and the site was mostly easy to use.

Alternative service channels

OP Accessible best meets accessibility requirements. OP Accessible allows you to manage payments, transfer money and check accounts

If you cannot take care of a matter in our digital service channels, you can call OP Customer Service or visit an OP cooperative bank in person.

Accessibility statements for the service

The service ( is the website for companies belonging to OP Financial Group. OP Financial Group includes OP Cooperative, its group companies (such as OP Corporate Bank Plc, Pohjola Insurance Ltd, OP Life Assurance Company Ltd and OP-Services Ltd), OP Cooperative's member banks, OVY Insurance Ltd, OP Bank Group Pension Foundation, OP Bank Group Pension Fund and other current and future companies, entities and foundations in which at least one of the above individually or jointly exercise control.

Mobile applications

OP Financial Group's other digital services

Accessibility feedback

Did you find accessibility issues in our digital services? If you didn’t find an answer in our accessibility statement, please send us feedback. 

Feedback and processing of personal data

If you haven’t logged in and you don’t enter your contact details, your feedback will be anonymous. A non-logged-in customer may provide their name and email address or phone number if they request us to contact them. We will store information about logged-in customers in our feedback system, including the name and personal identity code of the customer or company representative and the name of the OP cooperative bank whose customer the person providing feedback is. For corporate customers, we also store the company’s name and business ID. If a logged-in customer requests us to contact them, we will also store their phone number or email address. Other details that we will store in our feedback system include the customer’s feedback and the details provided by the customer about the auxiliary program or device they are using.

We will use the stored personal data only in feedback processing, to improve customer experience and OP Financial Group’s services. The personal data is processed in OP Financial Group financial institutions’ customer data files.

Supervisory authority

If the website has accessibility issues that are not addressed in the accessibility statement, please send us feedback from the link above. If you give your contact information on the feedback form, we are required by law to respond to you within 14 days.  

If you are dissatisfied with our reply or if we don’t reply to your feedback at all, you can contact the supervisory authority, the Regional State Administrative Agency for Southern Finland. 

Contact information of the regulator

Regional State Administrative Agency for Southern Finland

Accessibility Control Unit
Tel. (switchboard) 0295 016 000 sai syksyllä 2021 Selkeästi meille -hankkeen Tämä palvelu on selkeästi meille -tunnuksen