Accessibility in the development of our digital services
We are developing OP’s digital services to improve accessibility. Our goal is to have digital services that all of our customers can use equally, regardless of the device they use, their situation or any special needs they may have. For us, accessibility is an important principle which we follow in the development of our existing services and the creation of new ones.
There are still some shortcomings in the accessibility of our existing services, but we are addressing them.
Check the accessibility statement for each service to see which parts of it are accessible and which are not. We keep updating the statements to let you know how we are changing the services to improve accessibility. Please tell us if you notice any shortcomings that have not yet been mentioned in the statement.
How is the accessibility of OP Financial Group’s digital services assessed?
Accessibility specialists who work on a project basis have audited the accessibility of OP Financial Group’s services. The deficiencies described in the accessibility statements are based on their observations.
We also evaluate our services ourselves and test them with screen readers.
The Selkeästi meille project assessed the cognitive accessibility of the op.fi service in October 2021, and granted the Selkeästi meille award to op.fi. According to the assessment, OP Financial Group’s online services acknowledge accessibility exceptionally well, and the site was mostly easy to use. The search engine was mentioned as a development target, as it was found difficult to use.
We aim to improve the accessibility of our services continuously based on the identified deficiencies.
Alternative service channels
Out of all our services, OP Accessible best meets accessibility requirements. You can use OP Accessible to pay bills, transfer money between accounts and view your accounts, balance and transactions.
If you cannot take care of a matter in our digital service channels, you can call OP Customer Service or visit an OP cooperative bank in person.
Accessibility statements for the op.fi service
The op.fi service is the online service for companies of OP Financial Group. OP Financial Group comprises OP Cooperative, its Group companies (such as OP Corporate Bank plc, Pohjola Insurance Ltd, OP Life Assurance Company Ltd and OP-Services Ltd), OP Cooperative’s member banks, OP Bank Group Mutual Insurance Company, OP Bank Group Pension Foundation, OP Bank Group Pension Fund, and other existing and future companies, entities and foundations, over which at least one of the aforementioned organisations alone or together exercises control.
Accessibility statements for the OP website are divided into the statements for the general parts of the service, the websites for private and corporate customers and the digital service channel, respectively. The accessibility statements for digital service channels can be viewed by logging into the service in question.