Accessibility statement

Accessibility in the development of our digital services

We are developing OP’s digital services to improve accessibility. Our goal is to have digital services that all of our customers can use equally, regardless of the device they use, their situation or any special needs they may have. For us, accessibility is an important principle which we follow in the development of our existing services and the creation of new ones.

There are still some shortcomings in the accessibility of our existing services, but we are addressing them.

Check the accessibility statement for each service to see which parts of it are accessible and which are not. We keep updating the statements to let you know how we are changing the services to improve accessibility. Please tell us if you notice any shortcomings that have not yet been mentioned in the statement.

How is the accessibility of OP Financial Group’s digital services assessed?

Accessibility specialists who work on a project basis have audited the accessibility of OP Financial Group’s services. The deficiencies described in the accessibility statements are based on their observations.

We also evaluate our services ourselves and test them with screen readers.

The Selkeästi meille project assessed the cognitive accessibility of the op.fi service in October 2021, and granted the Selkeästi meille award to op.fi. According to the assessment, OP Financial Group’s online services acknowledge accessibility exceptionally well, and the site was mostly easy to use. The search engine was mentioned as a development target, as it was found difficult to use.

We aim to improve the accessibility of our services continuously based on the identified deficiencies.

Alternative service channels

Out of all our services, OP Accessible best meets accessibility requirements. You can use OP Accessible to pay bills, transfer money between accounts and view your accounts, balance and transactions.

Go to OP Accessible online service

If you cannot take care of a matter in our digital service channels, you can call OP Customer Service or visit an OP cooperative bank in person.

Accessibility statements for the op.fi service

The op.fi service is the online service for companies of OP Financial Group. OP Financial Group comprises OP Cooperative, its Group companies (such as OP Corporate Bank plc, Pohjola Insurance Ltd, OP Life Assurance Company Ltd and OP-Services Ltd), OP Cooperative’s member banks, OP Bank Group Mutual Insurance Company, OP Bank Group Pension Foundation, OP Bank Group Pension Fund, and other existing and future companies, entities and foundations, over which at least one of the aforementioned organisations alone or together exercises control.

Accessibility statements for the OP website are divided into the statements for the general parts of the service, the websites for private and corporate customers and the digital service channel, respectively. The accessibility statements for digital service channels can be viewed by logging into the service in question.

Accessibility statements for mobile services

OP Financial Group’s other services

Accessibility feedback

Did you find accessibility issues in our digital services? If you didn’t find an answer in our accessibility statement, please send us feedback.

Give feedback on accessibility

Can’t you log into the service or is there any other technical problem in our services?

Report a technical problem

Feedback and processing of personal data

If you haven’t logged in and you don’t enter your contact details, your feedback will be anonymous. A non-logged-in customer may provide their name and email address or phone number if they request us to contact them. We will store information about logged-in customers in our feedback system, including the name and personal identity code of the customer or company representative and the name of the OP cooperative bank whose customer the person providing feedback is. For corporate customers, we also store the company’s name and business ID. If a logged-in customer requests us to contact them, we will also store their phone number or email address. Other details that we will store in our feedback system include the customer’s feedback and the details provided by the customer about the auxiliary program or device they are using.

We will use the stored personal data only in feedback processing, to improve customer experience and OP Financial Group’s services. The personal data is processed in OP Financial Group financial institutions’ customer data files.

Read our privacy notices

Regulatory authority

If the website has accessibility issues that are not addressed in the accessibility statement, please send us feedback from the link above. If you give your contact information on the feedback form, we are required by law to respond to you within 14 days.

If you are dissatisfied with our reply or if we don’t reply to your feedback at all, you can contact the supervisory authority, the Regional State Administrative Agency for Southern Finland.

Contact information of the regulator

Regional State Administrative Agency for Southern Finland

Accessibility Control Unit
saavutettavuus@avi.fi
Tel. (switchboard) 0295 016 000

saavutettavuusvaatimukset.fi (in Finnish)