Never disclose your user ID to anyone
Never give your user ID to anyone – a bank or the authorities will never ask you to provide a user ID over the phone or by SMS or email. Also, do not download any software onto your device if you are asked to do so by someone whose call or message you did not expect. If you are uncertain about something, always contact our customer service.
In the case of Microsoft, do note that Microsoft never calls users unless the users themselves have first requested support from Microsoft. Scammers want you to install applications in order to gain access to your device, online bank user identifiers and payment card details. Scammers may also ask you to send a copy or photo of your ID card, such as passport. Scammers use this information to transfer money from accounts or make charges on your card.
Scam call 1: Made from a number resembling customer service’s phone number
Our customers have received scam calls from a number resembling the phone number of OP’s customer service. Fraudsters are approaching customers by calling and pretending to be employees of OP Financial Group. During such a call, they may try to sell non-existent investment products or ask for an OP user ID or other personal details.
What to do if you suspect that you have been the victim of a scam call
- Deactivate immediately your user ID by calling our Customer Service at 0100 0500.
- Outside service hours, deactivate your user ID by calling OP Deactivation Service at 0100 0555 (24/7). Be sure to also call our Customer Service during service hours to report the incident.
- If you suspect that unwanted software has been installed on your device, have it cleaned by a professional before using your new user ID on the device.
Scam call 2: Made in the name of Microsoft technical support
People in Finland have recently received a lot of phishing phone calls claiming to represent Microsoft technical support. The calls may come from a Finnish or a foreign number. During the call, the caller will try to persuade the person on the other end to install various software on their device. The caller may claim that the computer, tablet or smartphone has a security issue. This type of scam is commonplace around the world.
What to do if you suspect that you have been the victim of a scam call
If you have received this kind of a phone call and installed an application on your device, here’s what you should do:
- Deactivate your online bank user identifiers and all your payment cards by calling OP Customer Service at 0100 0500.
- Outside service hours, deactivate your user ID by calling OP Deactivation Service at 0100 0555 (24/7). Be sure to also call our Customer Service during service hours to report the incident.
- When calling, tell that the phishing phone call was made by someone who claimed to be from Microsoft technical support and that you installed new applications to your device at the caller’s request.
- Check if there are any charges on your account or payment card that you don’t recognise. Report these as well when calling our Customer Service or Deactivation Service.
- Clean your device or have a professional do it and delete the applications you installed because of the scam.
- Don’t start using your new online bank user identifiers until the device has been cleaned.
- Read more about scam calls made under Microsoft’s name on the National Cyber Security Centre website