For us it is important to know our customers
All banks must have sufficient information on the nature and scope of their customers’ activities, their financial status, and their grounds for using banking services. At the start of the customer relationship, we ask our customers to provide various items of personal and customer data. We update such data regularly, for example when a customer begins to use new services.
By requesting information and clarifications, we can understand how our customers normally operate and can spot and investigate uncharacteristic activity. This enables us to comply with anti-money laundering and terrorist financing regulations, and to provide our customers with even better service.
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Why does the bank ask questions?
Knowing corporate customers
OP Pohjola's practices for customer identification and combating financial crime