Stakeholder engagement is deeply embedded into OP’s cooperative business model. For example, the administrative bodies of OP Financial Group member cooperative banks include of owner-customers who can thus contribute to their banks' operations.
We aim at open and continuous dialogue with our stakeholders. One of the main principles of stakeholder engagement is to use dialogue to identify aspects in OP’s CSR which require development. We assess stakeholder views and engagement through various surveys and feed-back requests.
Our CR actions are guided by our corporate responsibility (CR) programme, which was updated at the end of 2019. To carry out the update, we executed a stakeholder survey in summer 2019 and, based on its results, a materiality analysis.