OP Financial Group is transforming its mindset and operating culture.Our aim is to improve employee experience, customer experience and productivity. This transformation is our response to changes in the business environment, customer behaviour and regulation.
Teams, which receive broad support and generate customer value, form the core of our new agile practices. Competence, powers, responsibilities and people come together in teams, every day. In a self-managed organisation, responsibilities are clear and the number of decision-making levels is reduced. Leadership focuses on providing guidelines and enabling the success of teams. The new method improves our ability to react faster to customers' expectations.
The transformation of our practices is one of OP Financial Group’s largest reorganisation programmes. We believe that agile practices increase job meaningfulness and job satisfaction, which in turn improves customer experience and workplace efficiency.
The first stage started in January 2019 in OP Financial Group’s central cooperative. The new practices were first applied in personal customer banking and in development. After that, the new method was adopted in non-life insurance, corporate banking and some functions of the central cooperative. At the moment, some OP cooperative banks are beginning to use the method.
Our journey of change is long, but our vision is clear: we aim to be Finland's leading and most attractive financial services group.