Accessibility statement for digital service for death estates

This is an accessibility statement for the op.fi digital service for death estates. The service is part of op.fi, which is the website for OP Financial Group companies.

The accessibility of the digital service for death estates has been assessed by accessibility experts working for OP Financial Group on a project basis and by means of self-assessment of web accessibility.

The following systems have been used in the self-assessments:

  • Accessibility on desktop computers has been tested using the Chrome web browser. The Firefox web browser was also used to check certain details. The WebAIM WAVE browser extension was used to check conformance with criteria.
  • Screen reader software was tested on Windows using the NVDA screen reader.

Digital accessibility is regulated by the Finnish Act on the Provision of Digital Services.

This accessibility statement was created on 28 September 2021 and last updated on 7 January 2022.

Accessibility of the digital service

The digital service for death estates meets the requirements set for accessibility. 

It is also possible to submit the documents of the death estate to the nearest bank branch or via a message in OP eServices if you have an OP eServices Agreement.

Accessibility feedback

Did you find accessibility issues in our digital services? If you didn’t find an answer in our accessibility statement, please send us feedback. 

Feedback and processing of personal data

If you haven’t logged in and you don’t enter your contact details, your feedback will be anonymous. A non-logged-in customer may provide their name and email address or phone number if they request us to contact them. We will store information about logged-in customers in our feedback system, including the name and personal identity code of the customer or company representative and the name of the OP cooperative bank whose customer the person providing feedback is. For corporate customers, we also store the company’s name and business ID. If a logged-in customer requests us to contact them, we will also store their phone number or email address. Other details that we will store in our feedback system include the customer’s feedback and the details provided by the customer about the assistive software or assistive devices they are using.

We will use the stored personal data only in feedback processing, to improve customer experience and OP Financial Group’s services. The personal data is processed in OP Financial Group financial institutions’ customer data files.

Supervisory authority

If the website has accessibility issues that are not addressed in the accessibility statement, please send us feedback using the link above. If you provide your contact information in the feedback form, we are required by law to respond to you within 14 days. 

If you are dissatisfied with our reply, or if we don’t reply to your feedback at all, you can contact the supervisory authority, the Regional State Administrative Agency for Southern Finland. 

Contact information of the regulator

Regional State Administrative Agency for Southern Finland 

Accessibility Control Unit 
saavutettavuus@avi.fi 
Tel. (switchboard) 0295 016 000