Accessibility of OP Financial Group’s digital services

On this page you will find information about the accessibility of OP Financial Group’s digital services and the accessibility statements for them.

We are developing OP’s digital services to improve accessibility. Our goal is to have digital services that all of our customers can use equally, regardless of the device they use, their situation or any special needs they may have. For us, accessibility is an important principle which we follow in the development of our existing services and the creation of new ones.

There are still some shortcomings in the accessibility of our existing services, but we are addressing them. The service that best meets the accessibility requirements is the OP Accessible web service. You can use it to do your daily banking, manage your accounts, and make payments.

Check the accessibility statement for each service to see which parts of it are accessible and which are not. We keep updating the statements to let you know how we are changing the services to improve accessibility. Please tell us if you notice any shortcomings that have not yet been mentioned in the statement.

Accessibility statements for OP Financial Group’s digital services

We will continue to post statements on the website during autumn 2020, so that by 1 January 2021 they will cover all parts of the op.fi website and OP’s social media channels. So far (23 September 2020), we have published statements on statutory insurance, identification and online payments.

Accessibility statements for the op.fi service

Op Financial Group’s other services

Accessibility feedback

Did you find accessibility issues in our digital services? If you didn’t find an answer in our accessibility statement, please send us feedback. 

Feedback and processing of personal data

If you haven’t logged in and you don’t enter your contact details, your feedback will be anonymous. A non-logged-in customer may provide their name and email address or phone number if they request us to contact them. We will store information about logged-in customers in our feedback system, including the name and personal identity code of the customer or company representative and the name of the OP cooperative bank whose customer the person providing feedback is. For corporate customers, we also store the company’s name and business ID. If a logged-in customer requests us to contact them, we will also store their phone number or email address. Other details that we will store in our feedback system include the customer’s feedback and the details provided by the customer about the auxiliary program or device they are using.

We will use the stored personal data only in feedback processing, to improve customer experience and OP Financial Group’s services. The personal data is processed in OP Financial Group financial institutions’ customer data files.

Regulatory authority

If the website has accessibility issues that are not addressed in the accessibility statement, please send us feedback from the link above. If you give your contact information on the feedback form, we are required by law to respond to you within 14 days.  

If you are dissatisfied with our reply or if we don’t reply to your feedback at all, you can contact the supervisory authority, the Regional State Administrative Agency for Southern Finland. 

Contact information of the regulator

Regional State Administrative Agency for Southern Finland

Accessibility Control Unit
saavutettavuus@avi.fi
Tel. (switchboard) 0295 016 000