Accessibility statement of the OP Accessible web service

This statement concerns the accessibility of the OP Accessible web service (saavutettava.op.fi). OP Accessible is a web service for companies of OP Financial Group that is a standalone application alongside the op.fi web service.

The accessibility of the OP Accessible service has been assessed by accessibility experts working for OP Financial Group on a project basis. Self-assessments have also been performed with regard to the accessibility of the website. An accessibility expert from Annanpura performed an accessibility test in October 2016 and March 2017. The critical and significant findings from those tests have since been fixed.

The following systems have been used in the self-assessments:

  • Accessibility on desktop computers has been tested using the Chrome web browser and NVDA screen reader software.
  • Accessibility on mobile devices has been tested using Apple devices, the Safari web browser (touch gestures) and the VoiceOver screen reader app.

Digital accessibility is regulated by the Finnish Act on the Provision of Digital Services.

This accessibility statement was created on 26 October 2020 and last updated on 30 October 2020.

Accessibility of the digital service

The OP Accessible service fulfils the requirements comprehensively.  The service was developed with attention to the special needs of older people, people who are blind or have low vision and people with motoric challenges. In principle, the service does not thus contain graphics, pictures, tables or other elements that are often problematic for accessibility. Each page also has a so-called jump link “Go directly to content” that allows the user to move straight to the relevant content.

Non-accessible content

Accessibility issues include the website colour contrast, which doesn’t completely meet the accessibility requirements.

WCAG  1.4.3 Contrast (minimum) (Level AA) The contrast between text and background is insufficient

Accessibility feedback

Did you find accessibility issues in our digital services? If you didn’t find an answer in our accessibility statement, please send us feedback. 

Can’t you log into the service or is there any other technical problem in our services?

Feedback and processing of personal data

If you haven’t logged in and you don’t enter your contact details, your feedback will be anonymous. A non-logged-in customer may provide their name and email address or phone number if they request us to contact them. We will store information about logged-in customers in our feedback system, including the name and personal identity code of the customer or company representative and the name of the OP cooperative bank whose customer the person providing feedback is. For corporate customers, we also store the company’s name and business ID. If a logged-in customer requests us to contact them, we will also store their phone number or email address. Other details that we will store in our feedback system include the customer’s feedback and the details provided by the customer about the auxiliary program or device they are using.

We will use the stored personal data only in feedback processing, to improve customer experience and OP Financial Group’s services. The personal data is processed in OP Financial Group financial institutions’ customer data files.

Regulatory authority

If the website has accessibility issues that are not addressed in the accessibility statement, please send us feedback from the link above. If you give your contact information on the feedback form, we are required by law to respond to you within 14 days.  

If you are dissatisfied with our reply or if we don’t reply to your feedback at all, you can contact the supervisory authority, the Regional State Administrative Agency for Southern Finland. 

Contact information of the regulator

Regional State Administrative Agency for Southern Finland

Accessibility Control Unit
saavutettavuus@avi.fi
Tel. (switchboard) 0295 016 000