Accessibility statement for the Electronic Signature service

This is the accessibility statement for the Electronic Signature service (allekirjoitus.op.fi) at op.fi.

The service is part of op.fi, which is the website for OP Financial Group companies.

The accessibility of the Electronic Signature service has been assessed by accessibility experts working for OP Financial Group on a project basis and by means of self-assessment of web accessibility.

The following methods were used in the self-assessment:

  • Accessibility on desktop computers has been tested using the Chrome web browser and NVDA screen reader software.
  • Accessibility on mobile devices has been tested using Apple devices, the Safari web browser (touch gestures) and the VoiceOver screen reader app.

The requirements on accessibility are listed in the Act on the Provision of Digital Services.

Identification is also an integral part of the Electronic Signature process. Accessibility of the identification service is described in a separate accessibility statement. The accessibility statement for identification services is available here.

This accessibility statement was created on 16 November 2020.

Accessibility of the digital service

OP’s Electronic Signature service does not meet all accessibility requirements.

A professional assessment of the service’s accessibility on 11 November 2020 found shortcomings in sixteen of the Level AA criteria of the WCAG 2.1 standard, with 69% of the observations categorised as very high or critical in severity.

User interfaces visible to users of the Electronic Signature service are designed dynamically using off-the-shelf software supplied by a third party. For this reason, the accessibility level of the service closely corresponds to the level of accessibility features of the off-the-shelf software.

In the event that accessibility barriers prevent the use of the Electronic Signature, the document can be printed out and signed at a bank branch.

Inaccessible content in the service

This section lists observations made in the accessibility assessment categorised as very high or critical in severity.

Electronic signature

Labels and instructions: Selection buttons, checkboxes and input fields lack labels that can be programmatically determined. (WCAG 3.3.2)

Key code input: The screen reader does not respond when the key code field is displayed on the page. (WCAG 4.1.3)

Keyboard focus visible: The keyboard focus indicator is not visible in all elements. If the indicator is displayed, it is difficult to see. (WCAG 2.4.7)

Document links: Document links cannot be accessed using the tab key. Other links were also found to have accessibility issues when navigating using the tab key. Screen readers are unable to correctly read the links. (WCAG 2.1.1, WCAG 4.1.2)

Text alternatives: Text alternatives are missing from icons. (WCAG 1.1.1)

Info text: The info text cannot be read with a screen reader. The mechanisms to display and hide the info text are lacking and it blocks other content from view. (WCAG 1.3.2, WCAG 1.4.13, WCAG 2.1.1)

Feedback: Feedback on the signature and logout are given in a manner that causes confusion in the speech produced by the screen reader. (WCAG 4.1.3)

Language of page: The language of the page has not been programmatically determined, causing the screen reader to mispronounce text using the wrong grammar. (WCAG 3.1.1)

Titles: The page does not have title elements. This makes it difficult to navigate the page using assistive technology. (WCAG 1.3.1)

Contrasts: Issues were found in the contrast ratios between text and background and in the contrast ratios between user interface components and graphic elements. (WCAG 1.4.3, WCAG 1.4.11)

Content which is not accessible on the basis of undue burden

The Electronic Signature service will be redesigned during 2021.  Current accessibility issues in the service will be addressed in the redesign.

Accessibility feedback

Did you find accessibility issues in our digital services? If you didn’t find an answer in our accessibility statement, please send us feedback.

Processing of personal data related to feedback

If you haven’t logged in and you don’t enter your contact details, your feedback will be anonymous. A non-logged-in customer may provide their name and email address or phone number if they request us to contact them. We will store information about logged-in customers in our feedback system, including the name and personal identity code of the customer or company representative and the name of the OP cooperative bank whose customer the person providing feedback is. For corporate customers, we also store the company’s name and business ID. If a logged-in customer requests us to contact them, we will also store their phone number or email address. Other details that we will store in our feedback system include the customer’s feedback and the details provided by the customer about the auxiliary program or device they are using.

We will use the stored personal data only in feedback processing, to improve customer experience and OP Financial Group’s services. The personal data is processed in OP Financial Group financial institutions’ customer data files.

Supervisory authority

If the website has accessibility issues that are not addressed in the accessibility statement, please send us feedback from the link above. If you provide your contact information in the feedback form, we are required by law to respond to you within 14 days.

If you are dissatisfied with our reply, or if we don’t reply to your feedback at all, you can contact the supervisory authority, the Regional State Administrative Agency for Southern Finland.

Contact information of the regulator

Regional State Administrative Agency for Southern Finland

Accessibility Control Unit
www.saavutettavuusvaatimukset.fi
saavutettavuus@avi.fi
Tel. (switchboard) 0295 016 000