Pivo’s accessibility statement

This statement concerns the accessibility of the Pivo mobile app. The Pivo app is provided by Pivo Wallet Oy, part of OP Financial Group.

The accessibility statement contains only the provisions on payments provided by Retail Banking to which the Act on the Provision of Digital Services is applied.

The accessibility of Pivo has been assessed by accessibility experts working for OP Financial Group on a project basis and by means of self-assessment of web accessibility.

The following systems have been used in the self-assessments:

  • The mobile device accessibility was tested on an iPhone with a VoiceOver screen reader, and on an Android phone with a TalkBack screen reader.

Digital accessibility is regulated by the Finnish Act on the Provision of Digital Services.

This accessibility statement was created on 9 June 2021 and last updated on 17 June 2021.

Accessibility of the digital service

There are issues with the accessibility of the Pivo application, and it does not fulfil all the requirements. 

Non-accessible content

Both application versions (iOS and Android) have issues with accessibility, such as: 

  • Some buttons, elements, text fields and headings have not been defined correctly or they lack a text alternative, making the screen reader unable to recognise them properly. 
  • The application’s colour contrasts do not fulfil accessibility requirements. 
  • Focus does not automatically move to the dialogue opening over a view, making it significantly harder to use the app with a screen reader. 
  • Focus does not always move to the correct spot when the view is refreshed, or it skips elements when browsing a page. This makes it harder to use a screen reader. 
  • Some views are not scaled properly when using 200% text enlargement on a phone. Such views include the confirmation dialogue for different functions that opens at the top part of the application, in which the buttons are hidden by other content when enlarged. Some of the content does not become larger even with the setting enabled on the phone.

The detected accessibility issues will be fixed in the upcoming application updates in 2021. These issues are listed in more detail below.

1.1 Text alternatives

WCAG 1.1.1 – Non-text Content (iOS, Android)

  • The types of payment transactions are presented with icons that have no text alternatives.
  • There is no feedback on adding a cost picture, and the picture cannot be detected with a screen reader.

1.3 Adaptable

WCAG 1.3.1– Info and Relationships (iOS, Android)

  • The headings have not been programmatically determined.

WCAG 1.3.2 Order affecting meaning (iOS, Android)

  • In some views (such as supplementary payment information), the focus does not proceed in a logical order.

WCAG 1.3.4 – Position (iOS, Android)

  • The application can only be used in a vertical position.

1.4 Distinguishable

WCAG 1.4.3 – Contrast (minimum) (iOS, Android)

  • There are issues in the contrast between the text and the background.

WCAG 1.4.4 – Resize Text (iOS, Android)

  • The application does not fully follow the text enlargement determined in the phone’s settings.
  • In some parts, increasing the font size by 200% will hide so much text that it will be harder to use the app.

WCAG 1.4.11 – Non-text Contrast (iOS, Android)

  • There are issues in the contrast between user interface components and graphical objects.

2.2 Enough time

WCAG 2.2.1 – Timing Adjustable (iOS, Android)

  • The user is logged out automatically after they have not used the application for a set period of time. There is no advance notification of the automatic sign out.

2.4 Navigable

WCAG 2.4.3 – Focus Order (iOS, Android)

  • Focus does not automatically move to different dialogue windows.
  • In some views, the focus does not proceed in a logical order, skipping some fields.

3.2 Predictable

WCAG 3.2.2 – Input (iOS, Android)

  • When announcing a cost’s sum, the focus jumps back to the sum field after entering or deleting any number, which hampers the use of a screen reader.
  • The keyboard does not follow the phone’s text input settings with a screen reader.

3.3 Input assistance

WCAG 3.3.2 – Labels or Instructions (iOS)

  • Some fields have no programmatic labels.

4.1 Compatible

WCAG 4.1.2 – Name, Role, Value (iOS, Android)

  • The application contains buttons that have not been defined as such.
  • Some buttons have no accessible name, so the screen reader is unable to determine what they do.
  • The expansion element in the Services section has no accessible name, and its role has not been determined programmatically.
  • Some elements have no headings that are necessary for the screen reader, making it difficult to interpret the element’s content. 
  • The show/read selection element of the QR code is regular text in programmatic terms, and the screen reader cannot conclude which is selected. Neither does the QR code have a text alternative, which the screen reader would recognise. 

Issues with the EN standard

EN standard C.11.5.2.15 

EN standard C.11.6.2

Content that is not within the scope of digital accessibility standards

The accessibility statement contains only the provisions on payments provided by Retail Banking to which the Act on the Provision of Digital Services is applied. 

Accessibility feedback

Did you find accessibility issues in our digital services? If you didn’t find an answer in our accessibility statement, please send us feedback. 

Can’t you log into the service or is there any other technical problem in our services?

Feedback and processing of personal data

If you haven’t logged in and you don’t enter your contact details, your feedback will be anonymous. A non-logged-in customer may provide their name and email address or phone number if they request us to contact them. We will store information about logged-in customers in our feedback system, including the name and personal identity code of the customer or company representative and the name of the OP cooperative bank whose customer the person providing feedback is. For corporate customers, we also store the company’s name and business ID. If a logged-in customer requests us to contact them, we will also store their phone number or email address. Other details that we will store in our feedback system include the customer’s feedback and the details provided by the customer about the auxiliary program or device they are using.

We will use the stored personal data only in feedback processing, to improve customer experience and OP Financial Group’s services. The personal data is processed in OP Financial Group financial institutions’ customer data files.

Regulatory authority

If the website has accessibility issues that are not addressed in the accessibility statement, please send us feedback from the link above. If you give your contact information on the feedback form, we are required by law to respond to you within 14 days.  

If you are dissatisfied with our reply or if we don’t reply to your feedback at all, you can contact the supervisory authority, the Regional State Administrative Agency for Southern Finland. 

Contact information of the regulator

Regional State Administrative Agency for Southern Finland

Accessibility Control Unit
saavutettavuus@avi.fi
Tel. (switchboard) 0295 016 000