Accessibility statement for the corporate customer webpage of the op.fi service

This is an accessibility statement for web content and digital services for corporate customers at op.fi. Op.fi is the website for OP Financial Group companies.

The accessibility of the service has been assessed by accessibility experts working for OP Financial Group on a project basis and by means of self-assessment of web accessibility.

The following systems were tested as part of the self-assessment exercise:

  • Accessibility on desktop computers has been tested using the Chrome web browser and NVDA screen reader software.
  • Accessibility on mobile devices has been tested using Apple devices, the Safari web browser (touch gestures).

Digital accessibility is regulated by the Finnish Act on the Provision of Digital Services.

This accessibility statement was created on 9 December 2021.

Accessibility of the digital service

There are issues with the accessibility of the webpage for corporate customers, and the pages do not meet all requirements.  The non-compliances with requirements and exemptions are listed below.

Payment transactions and cash management

Reference calculator

Accessibility issues in the Reference calculator include problems with keyboard use and tabulator order as well as in error messages and info texts. These issues are listed in more detail below.

Non-accessible content and issues

  • WCAG 1.1.1 Non-text Content
  • WCAG 1.3.1 Info and Relationships
  • WCAG 1.4.3 Contrast (minimum)
  • WCAG 1.4.11 Non-text Contrast
  • WCAG 1.4.13 Content on Hover or Focus
  • WCAG 2.4.3 Focus Order
  • WCAG 2.4.7 Focus Visible
  • WCAG 3.3.1 Error Identification
  • WCAG 3.3.3 Error Suggestion
  • WCAG 4.1.3 Status Messages

Financing for businesses

Corporate finance application

Accessibility issues in the corporate finance service include contrasts between the page and the background colour that do not fully meet accessibility requirements. There are problems in reading content: the service is not fully compatible with all assistive technology, such as screen readers, for example for large text fields, slide pointer fields, increasing collateral, and info texts. In addition, the financing application is a one-page application, meaning that page changes in the application form are not noticed. These issues are listed in more detail below.

  • WCAG 1.1.1 Non-text Content
  • WCAG 1.3.1 Info and Relationships
  • WCAG 1.3.2 Meaningful Sequence
  • WCAG 1.3.3 Sensory Characteristics
  • WCAG 1.3.5 Identify Input Purpose
  • WCAG 1.4.1 Use of Colour
  • WCAG 1.4.3 Contrast (minimum)
  • WCAG 1.4.4 Resize Text
  • WCAG 1.4.11 Non-text contrast
  • WCAG 1.4.13 Content on Hover or Focus
  • WCAG 2.1.1 Keyboard
  • WCAG 2.2.1 Timing Adjustable
  • WCAG 2.4.2 Page Titles
  • WCAG 2.4.3 Focus Order
  • WCAG 2.4.4 Link Purpose (In Context)
  • WCAG 2.4.6 Headings and Labels
  • WCAG 3.3.1 Error Identification
  • WCAG 3.3.2 Labels or Instructions
  • WCAG 4.1.1 Parsing
  • WCAG 4.1.2 Name, Role, Value
  • WCAG 4.1.3 Status Messages

Extra repayment of a housing company loan

The service for extra repayments of a housing company loan has the following accessibility issues, among others: some info texts and error messages are not accessible and colour contrasts are insufficient. The form is implemented as a one-page app, making it difficult to detect changes to the page. These issues are listed in more detail below.

  • WCAG 1.1.1 Non-text Content
  • WCAG 1.3.1 Info and Relationships
  • WCAG 1.3.2 Meaningful Sequence
  • WCAG 1.3.5 Identify Input Purpose
  • WCAG 1.4.3 Contrast (minimum)
  • WCAG 1.4.11 Non-text contrast
  • WCAG 1.4.13 Content on Hover or Focus
  • WCAG 2.4.3 Focus Order
  • WCAG 2.4.6 Headings and Labels
  • WCAG 3.1.1 Page Language
  • WCAG 3.3.2 Labels or Instructions
  • WCAG 4.1.3 Status Messages

Insurance

Online purchase of Special Corporate Insurance
Application for an eServices Agreement

Non-accessible content

There are accessibility issues in the insurance services, including that the contrast ratios of colours in the services do not fully meet accessibility requirements. In addition, the services do not yet fully support the use of assistive technology such as screen readers, and there are problems in keyboard navigation. Other issues in the service include insufficient availability of text alternatives for graphical objects. We will try to correct these issues by the end of 2021. 

Accessibility issues in insurance services:

Screen readers

  • WCAG 1.1.1 Non-text Content
  • WCAG 1.4.4 Resize Text
  • WCAG 2.2.1 Timing Adjustable
  • WCAG 2.4.1 Bypass Blocks
  • WCAG 2.4.1.0 Section Headings
  • WCAG 2.4.3 Focus Order
  • WCAG 2.4.4 Link Purpose (In Context)
  • WCAG 1.3.1 Info and Relationships
  • WCAG 3.3.2 Labels or Instructions
  • WCAG 4.1.2 Name, Role, Value

Keyboard accessibility

  • WCAG 2.2.1 Timing Adjustable
  • WCAG 2.4.7 Focus Visible

Colours and font size

  • WCAG 1.4.3 Contrast
  • WCAG 1.4.5 Images of Text
  • WCAG 1.4.6 Contrast (Enhanced)

Accessibility issues that would be a disproportionate burden to fix

The application form for an eInsurance Services Agreement will be replaced by an entirely new service during year 2021. The current application is not accessible in any respect and will not be corrected before it is retired from use.

Accessibility feedback

Did you find accessibility issues in our digital services? If you didn’t find an answer in our accessibility statement, please send us feedback. 

Can’t you log into the service or is there any other technical problem in our services?

Feedback and processing of personal data

If you haven’t logged in and you don’t enter your contact details, your feedback will be anonymous. A non-logged-in customer may provide their name and email address or phone number if they request us to contact them. We will store information about logged-in customers in our feedback system, including the name and personal identity code of the customer or company representative and the name of the OP cooperative bank whose customer the person providing feedback is. For corporate customers, we also store the company’s name and business ID. If a logged-in customer requests us to contact them, we will also store their phone number or email address. Other details that we will store in our feedback system include the customer’s feedback and the details provided by the customer about the auxiliary program or device they are using.

We will use the stored personal data only in feedback processing, to improve customer experience and OP Financial Group’s services. The personal data is processed in OP Financial Group financial institutions’ customer data files.

Regulatory authority

If the website has accessibility issues that are not addressed in the accessibility statement, please send us feedback from the link above. If you give your contact information on the feedback form, we are required by law to respond to you within 14 days.  

If you are dissatisfied with our reply or if we don’t reply to your feedback at all, you can contact the supervisory authority, the Regional State Administrative Agency for Southern Finland. 

Contact information of the regulator

Regional State Administrative Agency for Southern Finland

Accessibility Control Unit
saavutettavuus@avi.fi
Tel. (switchboard) 0295 016 000