Accessibility statement for the OP Accounting Records Service

This is an accessibility statement for the OP Accounting Records Service at: op.fi/ostopolut/auth/tilinpaatosaineistopalvelu.

Users can use the service to order and retrieve accounting records of companies they represent. Digital accessibility is regulated by the Finnish Act on the Provision of Digital Services.

Accessibility of the OP Accounting Records Service has been assessed by means of self-assessment and by accessibility experts working for OP on a project basis. The assessment was carried out mainly using the Firefox and Safari web browsers. Chrome and IE browsers were also used to check certain details. The WebAIM WAVE browser extension was used to check conformance with criteria. Screen reader software was tested on MacOS using the VoiceOver screen reader and on Windows using the NVDA screen reader.

This accessibility statement was created on 28 December 2020.

Accessibility of the digital service

The OP Accounting Records Service does not meet all accessibility requirements. However, none of the identified issues prevent using the service for its primary purpose of ordering and retrieving accounting records. Accessibility issues in the service include the following: the site is not fully compatible with all assistive technology, such as screen readers, or the website is not optimised for mobile devices.

Non-accessible content in the digital service (based on WCAG criteria)

Non-accessible content and issues

WCAG 2.4.1 General: The top sections of pages are missing a so-called jump link that allows users to move to the start of the actual content.

WCAG 1.4.4, 1.4.10 General: The service is not fully responsive, and content has not been optimised for mobile devices.

WCAG 2.4.3, 4.1.3 New query: When changing the process step using a screen reader, focus does not automatically move to the new process step.

Accessibility issues that would be a disproportionate burden to fix

The OP Accounting Records Service will undergo further development in 2021. Current accessibility issues in the service will be addressed at that time.

Accessibility feedback

Did you find accessibility issues in our digital services? If you didn’t find an answer in our accessibility statement, please send us feedback. 

Can’t you log into the service or is there any other technical problem in our services?

Feedback and processing of personal data

If you haven’t logged in and you don’t enter your contact details, your feedback will be anonymous. A non-logged-in customer may provide their name and email address or phone number if they request us to contact them. We will store information about logged-in customers in our feedback system, including the name and personal identity code of the customer or company representative and the name of the OP cooperative bank whose customer the person providing feedback is. For corporate customers, we also store the company’s name and business ID. If a logged-in customer requests us to contact them, we will also store their phone number or email address. Other details that we will store in our feedback system include the customer’s feedback and the details provided by the customer about the auxiliary program or device they are using.

We will use the stored personal data only in feedback processing, to improve customer experience and OP Financial Group’s services. The personal data is processed in OP Financial Group financial institutions’ customer data files.

Regulatory authority

If the website has accessibility issues that are not addressed in the accessibility statement, please send us feedback from the link above. If you give your contact information on the feedback form, we are required by law to respond to you within 14 days.  

If you are dissatisfied with our reply or if we don’t reply to your feedback at all, you can contact the supervisory authority, the Regional State Administrative Agency for Southern Finland. 

Contact information of the regulator

Regional State Administrative Agency for Southern Finland

Accessibility Control Unit
saavutettavuus@avi.fi
Tel. (switchboard) 0295 016 000