This is the accessibility statement for insurance and claims services for corporate customers logged in on the op.fi website. The website is provided by Pohjola Insurance Ltd. Its accessibility has been assessed by accessibility experts working for Pohjola Insurance on a project basis and by means of self-assessments of web accessibility.
The following systems have been used in the self-assessments:
- Accessibility on desktop computers has been tested using the Chrome web browser and NVDA screen reader software.
- Accessibility on mobile devices has been tested using Apple devices, the Safari web browser (touch gestures).
Provisions on accessibility requirements are specified in the Act on the Provision of Digital Services.
This accessibility statement was created on 1 January 2021 and last updated on 14 May 2024.
Accessibility status
This website partly fulfils the requirements. We will try to correct all identified issues in the insurance services during 2024.
Please see below for a list of non-conformities and exceptions applicable to the requirements.
Non-accessible content
Insurance and claims services for corporate customers have been largely redesigned to meet accessibility requirements. Known accessibility issues are listed below.
Attachment files in the service, such as insurance terms and conditions (PDF), product descriptions (PDF), forms, certificates of insurance (PDF) and other files will be redesigned to meet accessibility requirements. Due to the large number of documents and forms, some documents may fail to meet accessibility requirements as described below. The accessibility of documents published before 23 September 2018 will be improved as the documents are updated. Insurance and claims itemisations as well as policy documents, claim settlement decisions and other insurance documents that have been created using old technology do not meet accessibility requirements. We can send policy documents, claim settlement decisions and other insurance documents to the customer by post too.
The service for occupational accident and disease statistics does not fully meet accessibility requirements, but the same statistics are available in the service as Excel spreadsheets.
The claim form of Health Insurance for companies uses old technology and is not accessible.
Accessibility requirements specified in the WCAG (Web Content Accessibility Guidelines) which the site does not yet fully meet are listed below.
Accessibility issues in insurance services
Transactions
Screen readers
- WCAG 1.3.1 Info and Relationships
- WCAG 1.3.2 Order affecting meaning
- WCAG 2.4.3 Focus Order
- WCAG 2.4.4 Link Purpose (In Context)
- WCAG 4.1.2 Name, Role, Value
- WCAG 4.1.3 Status Messages
Drafts:
Screen readers
- WCAG 4.1.2 Name, Role, Value
Payroll declaration for special groups and parts of the pages containing information about the insurance
Screen readers
- WCAG 1.4.10 Reflow
- WCAG 1.4.13 Content on Hover or Focus
- WCAG 1.4.4 Resize Text
- WCAG 2.4.1 Bypass Blocks
- WCAG 2.4.4 Link Purpose (In Context)
- WCAG 2.4.6 Headings and Labels
- WCAG 2.5.2 Pointer Cancellation
- WCAG 2.5.3 Label in Name
- WCAG 3.3.2 Labels or Instructions
- WCAG 3.3.4 Error Prevention (Legal, Financial, Data)
- WCAG 4.1.1 Parsing
- WCAG 4.1.3 Status Messages
Keyboard accessibility
- WCAG 2.1.1 Keyboard
- WCAG 2.2.1 Timing Adjustable
Colours and font size
- WCAG 1.4.3 Contrast
- WCAG 1.4.11 Non-text Contrast
Employee insurance card
Screen readers
- WCAG 2.4.4 Link Purpose (In Context)
- WCAG 2.5.3 Label in Name
Certificate of insurance service
Screen readers
- WCAG 1.3.1 Info and Relationships
- WCAG 1.3.2 Order affecting meaning
- WCAG 2.4.3 Focus Order
- WCAG 2.4.4 Link Purpose (In Context)
- WCAG 2.5.3 Label in Name
- WCAG 4.1.2 Name, Role, Value
- WCAG 4.1.3 Status Messages
Accessibility issues in claims services
List of claims
Screen readers
- WCAG 1.3.1 Info and Relationships
- WCAG 1.3.2 Order affecting meaning
Loss reports
Screen readers
WCAG 1.1.1 Non-text Content
WCAG 1.3.1 Info and Relationships
WCAG 1.3.2 Meaningful Sequence
WCAG 1.3.5 Identify Input Purpose
WCAG 2.4.4 Link Purpose (In Context)
WCAG 3.3.2 Labels or Instructions
WCAG 4.1.2 Name, Role, Value
WCAG 4.1.3 Status Messages
Keyboard accessibility
WCAG 2.4.7 Focus Visible
Colours and font size
WCAG 1.4.12 Text Spacing
Accessibility issues in insurance and claim documents, printouts and forms
Screen readers
WCAG 1.1.1 Non-text Content
WCAG 1.3.2 Meaningful Sequence
Colours and font size
WCAG 1.1.1 Non-text Content
WCAG 1.4.12 Text Spacing
Content to which accessibility requirements are not applicable
Insurance services for corporate customers logged into the service do not include content to which accessibility requirements do not apply.