Accessibility statement for OP’s identification services

This statement covers OP’s identity verification services and logging into the website.

These services are common to both OP cooperative banks and OP Corporate Bank.  Accessibility for the services has been evaluated on a project-specific basis by experts working for OP. The provisions on accessibility are included in the Act on the Provision of Digital Services.
This accessibility statement was created on 22 September 2020.

Accessibility status

OP’s identity verification services meet the requirements in part.   Please see below for a list of non-conformities and exceptions applicable to the requirements. The services mainly meet accessibility requirements, and customers are able to use the services.
The OP Identity Service Broker meets the accessibility requirements.

Non-accessible content in the digital service (based on WCAG criteria)

Accessibility issues in these services include colour contrasts that do not fully meet accessibility requirements. The services do not fully support assistive technologies, such as using screen readers for additional information boxes, and problems occur when reading content. Accessibility issues may also be encountered in documents related to the services.  
These issues are listed in more detail below.

Non-accessible content and issues

OP Identity Provider Service

WCAG 1.4.3 Contrast
WCAG 2.1.1 Keyboard

Logging into the website 

Providing a further confirmation number
The functionality or error notifications for providing a further confirmation number do not fully meet accessibility criteria.  In the case of error notifications, the focus moves directly to the first link. There are also problems with the labels for the service’s text fields, and the instructions for filling out the form are inadequate.
WCAG 1.1.1 Non-text Content
WCAG 1.3.2 Meaningful Sequence
WCAG 1.3.5 Identify Input Purpose
WCAG 3.3.1 Error Identification
WCAG 3.3.2 Labels or Instructions
WCAG 4.1.3 Status Messages

Agent selection

Corrections will be made during Q1–Q2/2021 in conjunction with the ongoing navigation overhaul 
Selecting and changing customer role 
WCAG 1.3.1 Info and Relationships 
WCAG 2.1.1 and WCAG 2.4.3 Focus Order 
WCAG 2.4.7 Focus Visible 
WCAG 3.2.2 On Input 
WCAG 3.3.2 Labels 
WCAG 4.1.2 Name, Role, Value 
Setting, changing or deleting the default role 
WCAG 1.1.1 Non-text Content 
WCAG 1.3.1 Info and Relationships 
WCAG 2.1.1 and WCAG 2.4.3 Focus Order 
WCAG 2.4.7 Focus Visible 
WCAG 3.2.2 On Input 
WCAG 3.3.2 Labels 
WCAG 4.1.2 Name, Role, Value 
WCAG 4.1.3 Status Messages

Unreasonable burden

The website is currently undergoing a complete navigation overhaul, in conjunction with which both agent selection and accessibility issues will be fixed.  These fixes will be done in early 2021.

Content to which accessibility requirements are not applicable

Customers can use a mobile key or key code list to obtain the code required for identification and logging in.  Mobile key is a mobile app that will be subject to accessibility requirements as of 23 June 2021. 

Accessibility feedback

Did you find accessibility issues in our digital services? If you didn’t find an answer in our accessibility statement, please send us feedback. 

Feedback and processing of personal data

If you haven’t logged in and you don’t enter your contact details, your feedback will be anonymous. A non-logged-in customer may provide their name and email address or phone number if they request us to contact them. We will store information about logged-in customers in our feedback system, including the name and personal identity code of the customer or company representative and the name of the OP cooperative bank whose customer the person providing feedback is. For corporate customers, we also store the company’s name and business ID. If a logged-in customer requests us to contact them, we will also store their phone number or email address. Other details that we will store in our feedback system include the customer’s feedback and the details provided by the customer about the auxiliary program or device they are using.

We will use the stored personal data only in feedback processing, to improve customer experience and OP Financial Group’s services. The personal data is processed in OP Financial Group financial institutions’ customer data files.

Regulatory authority

If the website has accessibility issues that are not addressed in the accessibility statement, please send us feedback from the link above. If you give your contact information on the feedback form, we are required by law to respond to you within 14 days.  

If you are dissatisfied with our reply or if we don’t reply to your feedback at all, you can contact the supervisory authority, the Regional State Administrative Agency for Southern Finland. 

Contact information of the regulator

Regional State Administrative Agency for Southern Finland

Accessibility Control Unit
Tel. (switchboard) 0295 016 000