Accessibility statement for OP identity verification services

This statement concerns OP’s identity verification services and login to OP’s separate services.  These services are common to both OP cooperative banks and OP Corporate Bank.  Accessibility for the services has been evaluated on a project-specific basis by experts working for OP. The provisions on accessibility are included in the Act on the Provision of Digital Services.

This accessibility statement was created on 22 September 2020 and updated on 5 November 2021.

Accessibility status

OP’s identity verification services meet the requirements in part.  Please see below for a list of non-conformities and exceptions applicable to the requirements. The services mainly meet accessibility requirements, and customers are able to use the services.

The OP Identity Service Broker meets the accessibility requirements.

Non-accessible content in the digital service (based on WCAG criteria)

Accessibility issues in these services include colour contrasts that do not fully meet accessibility requirements. The services do not fully support assistive technologies, such as using screen readers for additional information boxes, and problems occur when reading content. Accessibility issues may also be encountered in documents related to the services.  

These issues are listed in more detail below.

Non-accessible content and issues

OP Identity Provider Service

  • WCAG 1.4.3 Contrast
  • WCAG 2.1.1 Keyboard

Logging in to other separate OP services


The error messages on the login field are not easily readable on an enlarged screen (400% enlargement).

  • WCAG 1.4.10 Reflow

Confirmation with a key code list and a Mobile key

The screen reader does not completely read all of the error messages or read them in an easily understandable manner. All of the notification messages are not readable on an enlarged screen (400% enlargement).

  • WCAG 1.4.10 Reflow
  • WCAG 3.3.1 Error identification

Logging in to the Vendor Service


Colour contrasts do not fully conform to accessibility requirements. The functionalities of certain content in the service cannot be controlled with a keyboard interface. There are issues with the labels of input fields.

  • WCAG 1.3.2 Meaningful Sequence
  • WCAG 3.3.1 Error identification
  • WCAG 4.1.3 Status Messages
  • WCAG 1.4.3 Contrast (minimum)
  • WCAG 1.4.11 Non-text Contrast
  • WCAG 2.1.1 Keyboard
  • WCAG 3.1.1 Page Language
  • WCAG 3.3.2 Labels or Instructions
  • WCAG 1.3.1 Info and Relationships

Key code input

Focus is not visible when attempting to confirm an inputted key code.

  • WCAG 2.4.7 Focus Visible

Other authentication methods

Keyboard focus is difficult to distinguish when attempting to select the identification method. The link to the Privacy Notice opens without warning in a new tab.

  • WCAG 2.4.4 Link Purpose (In Context)
  • WCAG 2.4.7 Keyboard Focus

Accessibility feedback

Did you find accessibility issues in our digital services? If you didn’t find an answer in our accessibility statement, please send us feedback. 

Can’t you log into the service or is there any other technical problem in our services?

Feedback and processing of personal data

If you haven’t logged in and you don’t enter your contact details, your feedback will be anonymous. A non-logged-in customer may provide their name and email address or phone number if they request us to contact them. We will store information about logged-in customers in our feedback system, including the name and personal identity code of the customer or company representative and the name of the OP cooperative bank whose customer the person providing feedback is. For corporate customers, we also store the company’s name and business ID. If a logged-in customer requests us to contact them, we will also store their phone number or email address. Other details that we will store in our feedback system include the customer’s feedback and the details provided by the customer about the auxiliary program or device they are using.

We will use the stored personal data only in feedback processing, to improve customer experience and OP Financial Group’s services. The personal data is processed in OP Financial Group financial institutions’ customer data files.

Regulatory authority

If the website has accessibility issues that are not addressed in the accessibility statement, please send us feedback from the link above. If you give your contact information on the feedback form, we are required by law to respond to you within 14 days.  

If you are dissatisfied with our reply or if we don’t reply to your feedback at all, you can contact the supervisory authority, the Regional State Administrative Agency for Southern Finland. 

Contact information of the regulator

Regional State Administrative Agency for Southern Finland

Accessibility Control Unit
Tel. (switchboard) 0295 016 000