Accessibility statement for the general parts and functionalities of the service

This statement concerns the accessibility of the general parts and functionalities of the service. At the first stage, the statement seeks to describe the accessibility of the general parts insofar as their use is connected with statutory insurance. The statement will be specified in 2020 to cover the broader use of the website.

The service ( is the website for companies belonging to OP Financial Group. OP Financial Group comprises OP Cooperative, its Group companies (such as OP Corporate Bank plc, OP Insurance Ltd, OP Life Assurance Company Ltd and OP-Services Ltd), OP Cooperative's member banks, OP Bank Group Mutual Insurance Company, OP Bank Group Pension Foundation and OP Bank Group Pension Fund, and other existing and future companies, entities and foundations, over which at least one of the aforementioned organisations alone or together exercises control.

The accessibility of the website has been assessed by accessibility experts working for OP Financial Group on a project basis. Self-assessments have also been performed with regard to the accessibility of the website.

The following systems have been used in the self-assessments:

  • Accessibility on desktop computers has been tested using the Chrome web browser and NVDA screen reader software.
  • Accessibility on mobile devices has been tested using Apple devices, the Safari web browser (touch gestures) and the VoiceOver screen reader software.

The provisions on accessibility are included in the Act on the Provision of Digital Services. This accessibility statement was prepared on 12 September 2020.

Accessibility status

There are defects in the accessibility of the general parts and functionalities of the website. Corrections will be made as the services are updated. The statement will be updated as the corrections are completed.

Non-accessible content

The menus in the service do not yet support the use of assisting technologies, such as screen readers. The menus work best using the Safari browser and the VoiceOver screen reader. There are also defects in labels and graphic elements in the mobile menu. The mobile menu also does not work as expected. It has been estimated that these defects will be eliminated during the first half of 2021.

A label is missing from the search field in the service search, and the search button does not have text understood by the screen reader. The carousel on the page cannot be stopped, and neither can its paging control used with the keyboard.

There are problems in keyboard use and showing keyboard focus in places. The links on the directory pages cannot be read using the screen reader or used from the keyboard.

The service colour contrasts do not fulfil accessibility requirements, and there are errors in the link styles.

As for content, images have graphic elements, but some of them have been used unnecessarily. In addition, there are problems with page headings and, for example, some of the texts have been marked as headings, even if they were not.

The PDF attachments in the service will be converted to make them accessible. The below-mentioned defects may occur in some of the documents.

The site does not yet meet the following accessibility requirements specified in the WCAG 2.1 guidelines (Web Content Accessibility Guidelines).

Navigation, links and menus

WCAG 4.1.2 Name, Role and Value

WCAG 1.1.1 Non-text Content

WCAG 1.3.1 Info and Relationships

WCAG 2.4.3 Focus Order

WCAG 2.4.6 Headings and Labels

WCAG 4.1.2 Name, Role, Value

WCAG 1.3.2 Meaningful Sequence

WCAG 2.4.3 Reading and Tabulation Order

WCAG 1.1.1 Non-text Content

WCAG 3.3.2 Labels or Instructions


WCAG 1.3.1 Info and Relationships

WCAG 2.4.6 Headings and Labels

WCAG 1.1.1 Non-text Content

WCAG 1.3.1 Info and Relationships

WCAG 2.4.6 Headings and Labels

WCAG 2.1.1 Keyboard

WCAG 2.2.2 Pause, Stop, Hide

WCAG 2.4.7 Focus Visible

WCAG 1.3.2 Meaningful Sequence

WCAG 2.1.1 Keyboard

WCAG 2.4.3 Focus Order


WCAG 1.4.3 Contrast (minimum)

WCAG 1.4.11 Non-text contrast

WCAG 4.1.1 Parsing

Accessibility feedback

Did you find accessibility issues in our digital services? If you didn’t find an answer in our accessibility statement, please send us feedback. 

Feedback and processing of personal data

If you haven’t logged in and you don’t enter your contact details, your feedback will be anonymous. A non-logged-in customer may provide their name and email address or phone number if they request us to contact them. We will store information about logged-in customers in our feedback system, including the name and personal identity code of the customer or company representative and the name of the OP cooperative bank whose customer the person providing feedback is. For corporate customers, we also store the company’s name and business ID. If a logged-in customer requests us to contact them, we will also store their phone number or email address. Other details that we will store in our feedback system include the customer’s feedback and the details provided by the customer about the auxiliary program or device they are using.

We will use the stored personal data only in feedback processing, to improve customer experience and OP Financial Group’s services. The personal data is processed in OP Financial Group financial institutions’ customer data files.

Regulatory authority

If the website has accessibility issues that are not addressed in the accessibility statement, please send us feedback from the link above. If you give your contact information on the feedback form, we are required by law to respond to you within 14 days.  

If you are dissatisfied with our reply or if we don’t reply to your feedback at all, you can contact the supervisory authority, the Regional State Administrative Agency for Southern Finland. 

Contact information of the regulator

Regional State Administrative Agency for Southern Finland

Accessibility Control Unit
Tel. (switchboard) 0295 016 000