Will I receive a credit note if changes are made to my insurance?
As a rule, we do not send credit notes. Your company will receive an amended or new invoice which will replace the previous invoice. If the invoice replaces a previous invoice, it includes a note of this.
How can I receive the money directly to my account if my company has received a money order?
If we do not have your company’s bank account, we will send a money order for the arriving transfer to the nearest OP cooperative bank branch.
You can tell us your company’s account number by logging into the op.fi service and sending us a message in the ‘Customer Service’ section. You can also call our Customer Service number: 0303 0303.
Once we have received the account information, you will see the payment within approximately a week from the last pick-up date stated on the money order.
My company received a notification of the refund of an insurance premium. Why has the payment not reached my account?
The refund may have been used on an outstanding or new invoice. It may also be that we do not have your company’s account number or that the number we have is incorrect, in which case you will receive a money order for the payment at your nearest OP cooperative bank branch.
If the payment was used on your company’s outstanding invoice, we will send you an itemisation of how the payment was used.
If you would like to get further information about the refund, you can contact us by logging into the op.fi service and sending us a message in the ‘Customer Service’ section. You can also call our Customer Service number: 0303 0303.
Why did I get a new invoice, part of which is shown as paid?
If an invoice has not been paid by the due date and you have paid too much on another insurance premium, we will transfer the extra payment to an outstanding invoice. Another option is that compensation has been paid for a loss suffered by your company, which has been transferred to an outstanding invoice.
If money from another insurance policy or compensation has been offset against an invoice, we will send a new invoice showing the transferred amount as a partial payment. We will also send a separate itemisation stating the transferred amount and the invoice to which it was allocated.