What’s new related to the coronavirus and the use of our services

The health of our customers and employees is a key priority for us. We recommend that you use our digital services. You can access our banking and insurance services quickly and easily on OP-mobile and at op.fi 24/7.

Our bank branches’ teller services have many customer contacts. Using our services must be as safe as possible, especially for people in risk groups. This is why it’s important that all customers who can use OP-mobile, the op.fi service (in Finnish for private customers) or a payment card do use them and avoid visiting our branches.

Does your matter require visiting a branch?

In that case, please follow the recommendations by the health authorities:

  • Wear a face mask.
  • Remember to keep the safety distance.
  • Greet without shaking hands.

Please do not visit our branches if you have even mild flu symptoms.

More information on the face mask recommendation is available on the THL website.

Have questions about banking and insurance affairs?

We have compiled coronavirus-related news and banking and insurance instructions on one page to support our customers.

If you are not yet very familiar with our digital services, read more about their use in the beginner’s guide.

At the op.fi service, you’ll find our customer service chat and answers to frequently asked questions.