The following opening hours apply to Customer Service for personal customers at 0100 0500, Customer Service for corporate customers at 0100 05151, Pohjola Insurance Customer Service at 0303 0303 and Statutory insurance Customer Service 0100 5335, as well as our Customer Service chat (available in Finnish and Swedish).
- 23 December: Our telephone service and the chat at op.fi will help you with banking matters in normal fashion.
- Exceptionally, Pohjola Insurance and OP Life Assurance Company’s Customer Service phone lines will be open 8.00–15.00.
- 26 December: Closed, Boxing Day.
- 30 December: Our telephone service and the chat at op.fi will help you with banking matters in normal fashion.
- Exceptionally, Pohjola Insurance and OP Life Assurance Company’s Customer Service phone lines will be open 8.00–16.00.
- 6 January: Closed, Epiphany.
- Customer Service phone numbers and normal opening hours
- Payment service hours and exceptional schedules for corporate customers
Deactivation and Claims Services
The deactivation service for bank and credit cards and online service user identifiers on +358 100 0555 will be open 24/7 also at Christmas and over the New Year.
Instructions in case of loss events and 24/7 service numbers for urgent emergencies are available at Pohjola Claim Help.
OP cooperative bank branches
You will find the exceptional opening hours of bank branches at the website of each branch.
Wishes for Happy Holidays and a peaceful and prosperous New Year 2023.