The strike also affected the mailings sent by us, which is why the mailings may arrive with a delay after the strike.
Please also note that letters sent to us by our customers, such as payment envelopes, may arrive late.
There will also be a delay in the delivery of OP Lehti magazine which comes out between 28 and 29 November, and Hippo magazine which comes out on 5 December.
Managing banking transactions after PAU’s strike
Are you running low on key codes? If necessary, pick up a new key code list at an OP bank branch
Were you notified on OP-mobile or op.fi that there are less than 20 key codes left on your key code list?
If you use the key code list often, such as daily, and you suspect that you may run out of key codes, pick up a new key code list at an OP bank branch nearest to you. Please note: you need to have at least three key code pairs left on your old list to replace the list.
If you run out of key codes, and/or you are not able to switch to a new key code list online, visit the OP bank branch nearest to you with a passport or picture identity card.
Did you know that if you enable OP-mobile, you can manage your banking and insurance transactions without a key code list? On OP-mobile, you can log in and confirm payments and transactions with the Mobile key.
Cards will arrive with some delay
The strike caused delays in the arrival of new and replacement cards. In terms of cards, we recommend that you keep using your current card. If you have no card in your use at the moment, you can withdraw cash at a bank branch.
Repayment of card credit, Flexible Consumer Credit and Special Consumer Credit
Please note that although bills may arrive with delay, you still need to repay your credit as agreed. You can find the credit billing details on the previous bill and on op.fi.
Possible delays in currency orders
The fastest way to get travel currency is to order it to be picked up directly at Helsinki-Vantaa Airport. Possible delays may still occur in currency orders arriving at post offices and OP bank branches.
E-invoice and direct payment ensure bill payment in exceptional situations too
E-invoices will arrive on OP-mobile or op.fi, where they can be confirmed in good time before the due date. You can order e-invoices on op.fi and OP-mobile.
Bills are likewise sent electronically in the direct payment service, and they are paid from your account automatically on the due date. You can make a direct payment order to a payee in your OP cooperative bank or by calling our telephone service. The new e-invoice order and direct payment order will be transmitted to your payee. After your order, the payee will send the next bill as an e-invoice or a direct payment. If you suspect that a payee has already sent you a paper bill, and you are not sure if the bill is going to arrive by mail before the due date, contact the payee.
View and print out online bank statements, regardless of time and place
Managing insurance transactions after PAU’s strike
PAU’s strike affected insurance transactions, too. Insurance bill due dates have been postponed due to the strike. There will also be impacts in delivering insurance documents such as claim settlement decisions, and in ordering certificates of insurance such as Green Cards and travel insurance cards.
For the latest information on mail delivery, visit Posti’s website: