If your card is lost or stolen, gets stuck in an ATM abroad or has transactions you don’t recognise, deactivate your card immediately by calling OP Deactivation Service on 0100 0555 (24/7).
File a complaint (a correction request) promptly with OP Retail Customers plc if
• you find that your bank statement or credit card bill has card transactions unknown to you
• the seller has gone bankrupt.
If the case you are complaining about applies to the seller's breach of contract, first try to settle the case with the seller and, if needed, then submit a complaint. Examples of breaches of contract:
• Transaction has been charged twice.
• You have not received the products or service you have paid for.
• The product or service does not comply with the contract.
If you paid for the goods or service with your card’s credit facility, under the Consumer Protection Act and the Credit Card Terms and Conditions you may present your claim on the payment based on the seller’s breach of contract also to the creditor. You are obligated to prove the seller’s breach of contract. For this reason, it is usually better to handle the matter first with the seller.
Car rentals have the right to charge for unpaid refuelling, road tolls and fines afterwards. Hotels also have the right to charge a no-show fee for an unused or non-cancelled booking in accordance with the terms and conditions of the booking as well as unpaid minibar purchases afterwards.
Your correction request must include detailed information about the incident. If all requested information and attachments have not been delivered, the processing of the correction request may be delayed or prevented.