If your card is lost or stolen or retained by an ATM, or has transactions you don’t recognise, deactivate your card immediately by calling OP Deactivation Service on 0100 0555 (open 24/7).
As soon as you make a closing notice, the responsibility for the payment card is transferred to the bank and we will close your card immediately. Do this even if your phone is lost and you have Pivo, Apple Pay, or Google Pay to which you have added this payment card. This way, you won’t lose your money if someone uses your card without permission.
Unidentified credit or debit card transactions
File a complaint (a correction request) immediately, if you find that your bank statement or credit card bill has card transactions or transfers from your credit facility that you don’t recognise. If your card or card information is stolen, also file a police report.
Please note that car rentals have the right to charge for unpaid refuelling, road tolls and fines afterwards. Hotels also have the right to charge a no-show fee for an unused or non-cancelled booking in accordance with the terms and conditions of booking as well as any unpaid minibar purchases afterwards.
Credit card transactions in breach of contract
You are entitled to file a complaint for purchases made with the credit feature if you have not received the service or product you paid for because the seller has gone bankrupt or is in breach of contract.
Examples of breaches of contract:
- You have not received the products or service you have paid for.
- A transaction has been charged twice.
- The product or service does not comply with the contract.
Alway try to address the the matter with the seller first, because you are obligated to prove the seller's breach of contract. File a complaint with the creditor (OP) immediately as soon as the seller’s breach of contract is obvious. Your correction request must include detailed information about the incident. If all requested information and attachments have not been delivered, the processing of the correction request may be delayed or prevented.