How do e-invoices work?

When you use paperless e-invoices, you will receive invoices directly via your op.fi online service. You won’t have to worry whether an invoice will arrive on time or the payment details are correct. To find e-invoices you have ordered, log into op.fi (in Finnish) or OP-mobile.

You can edit incoming e-invoices 

You can view your incoming payments in received e-invoices. You can tell from the status of the e-invoice whether it is unconfirmed, confirmed and awaiting the due date or at another stage (e.g. is being processed, has been cancelled, or is incomplete). If the e-invoice is paid, no status is mentioned. The following status can also be viewed from the received e-invoices:

  • Unconfirmed, if the e-invoice has not yet been approved for payment. You can still edit the due date, payment account or amount. For example, you can pay the invoice as soon as it arrives in the online service, without waiting until the due date.

  • Confirmed payment awaiting the due date. Until the due date, you can still edit the payment’s due date, payment account and amount. 

  • Other statuses, such as cancelled, in which case the e-invoice payment order has been deleted, or the payee has requested its cancellation. 

To view incoming e-invoices on OP-mobile, go to Payments. Depending on their status, you will find the invoices under Unconfirmed or Confirmed. To edit an incoming e-invoice, click the payment you want to edit to make it ‘active’. 

You can also set automatic payment for an e-invoice, after which you will no longer need to approve it separately. The payment will be made automatically on the due date. 

You can order notification of an incoming e-invoice

You can order notification of an incoming e-invoice. You can be notified by email or SMS. An SMS notification is subject to a charge based on Charges and Fees.

Alternatively or additionally, you can order e-invoice notifications to OP-mobile. The app will remind you if you haven't confirmed an e-invoice by its due date.

You can order e-invoices in advance

Rather than waiting for the initial paper invoice each time, you can order e-invoices in advance. You can search for a payee by the payee's name, business ID or account number. Ask the payee for the identifier used to match your e-invoice order with the correct customer.

To order e-invoices on OP-mobile, from the homepage go to Payments - E-invoices - Order and edit e-invoices.

Depending on their status, you can view, edit or delete your incoming e-invoices. You can tell from the status of the e-invoice whether it is unconfirmed, confirmed and awaiting the due date, paid, or at another stage (e.g. is being processed, has been cancelled, or is incomplete). You can also order e-invoices in advance and get an email or mobile phone (SMS) notification of an incoming e-invoice.
Check your e-invoice order on OP-mobile or the op.fi service, under E-invoices. Check that the e-invoice order includes the correct payee and subject of invoice. Also check that the information requested by the payee is correct. If the information is incorrect, delete the e-invoice order and make a new order on the next banking day. If the information is correct, contact the payee. Please note that you may get one bill via the previous invoicing method if the bill has been created before you made the e-invoice order.
For receiving e-invoices, you need to have a payment account with OP and a user ID for OP-mobile or the op.fi service. Order the e-invoice in connection with a new payment or under account transactions or E-invoices. You can find the information required for an e-invoice on the previous bill, for example. If you are switching banks, first cancel your e-invoice order with your previous bank.