Where can I find new insurance invoices?
Copies of invoices sent to you are available under My archive when you log into op.fi service. In My archive, you can view a copy of the insurance invoice as well as the policy document of your insurance period and its covering note.
How are OP bonuses taken into account in my invoice?
Any OP bonuses you have accumulated will be used automatically to reduce your insurance invoice. We reduce the payable amount before sending the invoice to you. Your bonuses are used well in advance, about a month before the due date. If your bonuses do not cover the entire premium amount, we charge the rest by means of a paper invoice or e-invoice, whichever you have chosen.
How can I choose an e-invoice?
You can choose e-invoices in OP eServices. Information that you have chosen e-invoices is updated into your details automatically within about a week, so you may still receive the latest invoice through the post, but all the following invoices will arrive directly into your online bank.
I need more time to pay my insurance bill, what should I do?
If you are unable to pay your insurance bill on the due date, you can easily ask for an extension by messaging our Customer Service in the op.fi service or on OP-mobile.
In the message, state your insurance contract code, the invoiced amount, the original due date, and your new proposed due date. We will reply as soon as possible to let you know if your proposed due date is possible.
A late payment interest will be accrued for the extension time after the original due date and charged on your next insurance bill.
Can I pay the premium in more than one instalment?
You can pay the premium all in one go or in 2, 3, 4, 6 or 12 instalments. If you wish to pay the invoice in 12 instalments, you must first have a valid e-invoice agreement. Remember that if you pay the insurance invoice as a single instalment, you will receive a 2.5% mode of payment discount.
- Log in to the op.fi service.
- From your personal list of insurance policies, select the one whose number of instalments in the invoice agreement you wish to change. The change will apply to all insurance policies under the same agreement.
- In the insurance information, open Agreement and change the number of instalments.
Can I change the insurance premium invoice payer?
You can change the insurance premium invoice payer online. Note, however, that the change does not take effect until the beginning of the next insurance period. If you have just received the insurance period’s first invoice, we will send you a new, replacing invoice after the change. If you change the payer, the new invoice will be sent to the new payer and the previous invoice will be cancelled.
- Log in to the op.fi service.
- From your personal list of insurance policies, select the one whose payer in the insurance agreement you wish to change. The change will apply to all insurance policies under the same agreement.
- In the insurance information, open Agreement and change the payer.
I have received several identical invoices for the same agreement. Which one shall I use to pay it?
If any changes are made to your insurance contract, we will send you a corrected invoice. Changes to insurance contracts may include changes to coverage, adding a new policy and, as referred to above, changing the number of instalments or the payer.
The corrected invoice you have received explains that it replaces an earlier invoice in the same invoicing period. This means that you can pay the invoice you received last.
Please note that, owing to changes, you may also receive more than one invoice having the same due date or due dates that are close to each other. This is because a corrected invoice always has a later due date, meaning that the following invoicing period’s invoice may be included on the same invoice. If you made a change at least a week before the due date, we will send you a credit note automatically of any e-invoices. If a change is made later than this, you can simply delete any unnecessary invoices in your online bank.
I paid too much premium. What do I do now?
If you have paid too much premium, we will refund you automatically within about two weeks. Please make sure that your details contains a valid account number for any refunds. If no account number can be found, your refund will be paid as a money order.
I terminated an insurance policy, what happens to the invoice I received?
If you terminate a policy, you will receive a new invoice with the updated information, and you can ignore the previous invoice.