Accounts
Frequently asked questions
Account access rights – How can I add or remove access rights to my account?
Account access rights – What kind of access rights can you add to a minor’s account? And how?
Account balance and interest certificates – How can I order one?
Account details – How can I check my account's interest rate?
Account information services – How can I add or remove an authorisation for an account information service?
Account information services – How can I view my account information in a service outside OP?
Account information services – What does account information service mean?
Account name – How can I change an account name?
Account transaction limits – How do I change my account’s transaction limits? When paying a bill, I receive a notification about exceeding my account’s transaction limit.
Account view – How can I choose which accounts are shown and in what order?
Bank statements and receipts – How can I save or print out a bank statement/receipt?
BIC – What is my account’s BIC?
Closing an account – How do I close an unnecessary account?
Joint account — How do I open a joint account? How do I add another holder to my account?
Monthly charge of Current Account – In which situations is a Current Account free of monthly charges?
Opening an account – How do I open an account for my child? How about for my godchild or grandchild?
Opening an account – How do I open an account for myself?
Preauthorisations – What are they and how can I monitor them?
Opening an account for a child – In what situations is it not possible to open an account?
Transfers between accounts – How long does it take to transfer money between accounts?
What do I need to know about deposit guarantee?
Account access rights – How can I add or remove access rights to my account?
In most cases, you can change the access rights to the following accounts in the op.fi service: Current Account, Growth Return Account, Step-up Account, Special Purpose Account, Continuous High-yield Account and Fixed-term High-yield Account. How to change the access rights to your account: Please note that it is not possible to add account access rights to a joint account in the op.fi service. In this case, please see the instructions under the heading "How to add account access rights if the authorised person is not OP's customer or the account is a joint account". Log in and go to account details Don't have an OP user ID? If you don't have an OP user ID and want to grant another person access rights to your account, you need to book an appointment at the bank. To remove an access right, you can call our Customer Service on 0100 0500 (local/mobile network rate). How to add account access rights if the authorised person is not OP's customer or the account is a joint account If you give a person the rights to obtain information, they can obtain information of your account and can order a bank statement at OP branches and through digital services. The person does not have the right to access the money in the account. If you give a person the extensive access rights and rights to obtain information, they can use your account and obtain information of your account at OP branches, through digital services and the telephone service. The person can withdraw money from your account and make credit transfers. When adding access rights to a joint account, we need consent to add the rights from all account holders. If all of the account holders have an OP user ID, you can use the message template above and message us in the op.fi service, OP-mobile or chat.
Book an appointment
Do you want to add access rights to your account, but the person you wish to authorise is not OP's customer? In this case, you need to message us requesting us to add the access rights. You also need to ask the person you wish to authorise to book an appointment at an OP cooperative bank, where their identify will be verified.
In your message, please include the following information:
Account access rights – What kind of access rights can you add to a minor’s account? And how?
The access rights of a minor’s account can be changed with the consent of all guardians. Consent can be granted with an online power of attorney or through a message on OP’s services. The guardians may jointly agree whether or not the minor has the right to use the funds in the account. If the guardians wish to add account access instruments for the minor, such as a card or an online services agreement, the minor must have account access rights. Meanwhile, there are several options for a guardian’s access rights to a minor’s account. If each guardian has the right to use the account independently, they can be given extensive access rights, which means that the guardians may use the account in their digital services and independently at the branch office. Another option is that the guardians have access rights to use the account independently at the branch office, but the account is not visible and cannot be used in the guardians’ digital services. If the guardians only wish to use the account by visiting a branch office together, they can be given the right to obtain information, which allows them to only use the account together at the branch office. In such a case, the guardians may choose whether or not the account is visible in their digital services. If you have any questions, we will be happy to help you by phone on 0100 0500 (local/mobile network rate), in the chat or by message.
Account balance and interest certificates – How can I order one?
You may need a balance certificate for the distribution of an estate, pledging, or other cases where you must verify your wealth. Balance statements show: An interest certificate for an account shows the deposit interest accrued, but not yet paid into the account, by a certain date. Please note that balance and interest certificates are subject to a charge. Use the op.fi service to check your account balance and interest, free of charge. Ordering a balance and interest certificate is easy! Just send us an digital message. Give the number of the account and the date which the certificate should cover.
Account details – How can I check my account's interest rate?
You can easily check your account's interest rate or how it is calculated by logging in to the op.fi service or OP-mobile. You can check the interest rate of the following accounts: Current Account, Savings Account, Money Box, Fixed-term High-yield Account, ASP Account, Rent Deposit Account, Joint Bank Account and Child's Current Account. With respect to the Growth Return Account and Step-up Account, you can check the calculation basis for the interest rate. How to check your account's interest rate details in the op.fi service: Log in to the op.fi service and go to account details How to check your account's interest rate details on OP-mobile: How to check your account's interest rate details in the op.fi service using another bank's user IDs:
1. Log into the op.fi service with your OP user ID.
2. In the main menu, open the section Money and select Accounts and then My accounts.
3. After this, select Account details and editing details.
4. You then need to select the account whose details you wish to view.
1. Log into OP-mobile with your OP user ID.
2. Select the account whose interest rate information you want to view.
3. Go to Account settings by tapping the gear icon.
4. Select Account interest rate.
1. When logging in, select Kirjaudu muun pankin tunnuksilla (Log in with another bank's user IDs) and select the bank in question.
2. Follow the instructions to log in. When you log in to the op.fi service for the first time using another bank’s user IDs, you need to accept the OP Digital Services Agreement before you proceed.
3. After you have reached the homepage of the op.fi service, select the Chat icon.
4. Select Päivittäiset raha-asiat (Daily finances) and Tilit ja maksaminen (Accounts and payment) as the topic of the chat conversation.
5. Ask customer advisor to join the chat and ask them to tell you your account's interest rate.
Account information services – How can I add or remove an authorisation for an account information service?
An authorisation for an account information service means that you authorise another person to use an account information service outside OP. The person can then retrieve your account information to the digital service of another bank, for example. How to authorise someone:
Account information services – How can I view my account information in a service outside OP?
An external account information service means that you want to view your OP account information in a service other than that of OP. The possibility to view account information in an external service depends on whether you are the account holder or have a right of access to the account. If you are the account holder As the account holder, you only need OP's user ID to start viewing your account information in account information services outside OP. You need the user ID to retrieve account information to the external service. In other words, the bank never transmits your account information to external services without your permission. In practice, the external service will direct you to OP’s service for strong electronic identification by using your OP user ID. After you have given the authorisation, you will be able to view account information in the service. If you have access right to the account If you have an access right to the account, the account holder first needs to authorise you to use account information services outside OP. The account holder can authorise you in the op.fi service (login in Finnish or Swedish) by following the instructions under How can I add or remove an authorisation for an account information service? After the account holder has authorised you, you can use your OP user ID to retrieve the account information to the external service. Read more about external service providers Read more about OP’s user ID types
Account information services – What does account information service mean?
Account information service compiles information on payment accounts and account transactions in a single location. Through this service, you can view information on all of your bank accounts with different banks in one and the same service. This enables you to have a better overall picture of your finances. Companies can offer account information services if they have the right to do so on the basis of the Act on Payment Institutions and the Payment Services Act. OP’s account information service is called OP Multi-bank Service. If you have accounts with other banks, you can view their information on OP-mobile and the op.fi service via OP Multi-bank Service. Read more about the second Payment Services Directive (PSD2) Read more about OP Multi-bank Service
Account name – How can I change an account name?
You can rename an account to find it easily in account views.
Account transaction limits – How do I change my account’s transaction limits? When paying a bill, I receive a notification about exceeding my account’s transaction limit.
When paying, say, a bill, you may receive notification of having exceeded your account’s transaction limits. This means that your account’s transaction limits are preventing payment of the bill. If this happens, change your account transaction limits, wait a moment and try to pay again. You can change the transaction limits for your account on OP-mobile and in the op.fi service. How to change your account’s transaction limits in the op.fi service: Log in and go to account details How to change your account’s transaction limits on OP-mobile: Further confirmation is required for changing the transaction limits Changing your account’s transaction limits may require a further confirmation by using Mobile key or a key code and a further confirmation by SMS. The changes will take effect as soon as you have confirmed them. It’s advisable to set spending and withdrawal limits for your card too. They protect your card in case of fraud or loss of the card. Read instructions for changing the spending and withdrawal limits
Account view – How can I choose which accounts are shown and in what order?
You can choose which of your accounts are shown in Päivittäiset raha-asiat (Daily banking services) and in what order. Changing the order of your accounts will update Omat tilit (My Accounts), which shows all your accounts. Log in to edit the account view
Bank statements and receipts – How can I save or print out a bank statement/receipt?
Authorities often need receipts or bank statements for certain account transactions for the purposes of taxation, for example. You may also need to attach a bank statement to a Kela application.We have drawn up guidelines that you can use to easily save or print out bank statements or receipts on the op.fi service.
BIC – What is my account’s BIC?
OP cooperative banks’ BIC (or SWIFT) is OKOYFIHH, and it is the same for all OP accounts. If you need the BIC of a bank that is not an OP cooperative bank, you need to check it from the payee or the payee's bank.
Closing an account – How do I close an unnecessary account?
How to close your account, if you have an OP user ID If you have OP’s user ID, in most cases, you can close your account by logging into op.fi or OP-mobile. In the op.fi service, you can close your Current Account, Money Box, Savings Account, Growth Return Account, Step-up Account, Special Purpose Account, Continuous High-yield Account or ASP Account. On OP-mobile, you can close your Current Account, Savings Account, Growth Return Account, Step-up Account, Special Purpose Account and Continuous High-yield Account. You can’t close an account in the op.fi service or on OP-mobile if the account is your last one with OP, or it is a joint account. In these cases, read our more detailed instructions. Read more detailed instructions How to use an ID issued by another bank to close your account You can log into the op.fi service using another bank’s identifiers too and close your account via the service. You can also contact us via the chat feature at op.fi. During the chat, you can use a user ID issued by another bank to verify your identity: in most cases, our customer service will be able to close your account during the chat, once you have verified your identity. If your account cannot be closed via chat, you can call our customer service. Read more about closing an account How to close your account if you do not have a user ID with any bank If you would like to close an unnecessary account and you do not have a user ID with any bank, please contact our customer service by phone. Our customer service will advise you on how to close the account.
Joint account — How do I open a joint account? How do I add another holder to my account?
A Joint Bank Account is a current account dedicated to paying your household expenses. Keeping up with family finances is easy with an account for the purpose. Read more about the Joint Bank Account and opening it Adding another account holder Sending a message is the handiest way of adding another holder to an existing account. Please provide the following information in your message: Use the text below as a model for your message. Feel free to copy the text and add the missing information: Please include (name and personal ID code) as a joint holder of my account (account number). Both of us will use the account separately. We will add the other holder to your account when they provide their signature on the account agreement. If the other holder is already a customer of the same OP cooperative bank as you, we will send them an account agreement to sign via OP’s Electronic Signature Service. Otherwise, they must visit a bank branch to sign the account agreement. They can use the op.fi service to book an appointment.
Monthly charge of Current Account – In which situations is a Current Account free of monthly charges?
The Current Account is subject to a monthly charge that is based on our list of charges and fees valid at the time. The Current Account is free of monthly charges As an owner-customer, you get a Current Account free of monthly charges if the account and owner-customer membership are with the same OP cooperative bank. If the Current Account has more than one account holder, it will only be free of monthly charges if all account holders are owner-customers of the OP cooperative bank holding the account. Please note that each OP cooperative bank can have owner-customers. You can check whether you're an owner-customer by logging into OP-mobile or the op.fi service.
Opening an account – How do I open an account for my child? How about for my godchild or grandchild?
The most convenient way of opening a current account for your child is by logging into the op.fi service. To open an account for your godchild or grandchild, please contact our Customer Service.
Opening an account – How do I open an account for myself?
If you have a banking customer relationship with OP, you can open a new account for yourself on the op.fi service if you are aged 18 or over, have a permanent address in Finland and have OP’s user ID for digital services. You can also open some of our accounts via OP-mobile. Learn more about our account range and open an account If you can’t open an account on OP’s digital services, you can contact our Customer Service. You can also book an appointment at a branch.
Preauthorisations – What are they and how can I monitor them?
Preauthorisations ensure that your account has enough money for paying your purchases. When you use your card, the seller places the purchase amount on hold until the actual payment. The preauthorisation ends when the payment is made. Although a preauthorisation is not a payment transaction, you cannot use money put on hold. For preauthorisation details, click on ‘Preauthorisation’ on OP-mobile or the op.fi service.
Opening an account for a child – In what situations is it not possible to open an account?
You can only open an account after the child’s name has been registered in the Population Information System. In addition, you need to have OP's user ID to fill in the application on op.fi-service. However, it is not possible to open an account on the op.fi-service if In these cases, you can open an account for the child by booking an appointment at your bank branch.
Transfers between accounts – How long does it take to transfer money between accounts?
Siirto payments and transfers between OP accounts are instant. Most inter-bank SEPA payments arrive on the same banking day if the payment is made on a weekday before 14.00. International payment instructions normally take 2–6 weekdays; an urgent international payment instruction takes 1–2 days less.
What do I need to know about deposit guarantee?
Deposit guarantee protects a depositor's funds on an account if the deposit bank becomes insolvent. If a deposit bank is declared bankrupt or is in permanent default, the Financial Stability Authority pays compensation to the bank’s depositors from the Deposit Guarantee Fund. The deposit guarantee scheme covers all private individuals, regardless of the depositor's domicile or nationality. Depositors can also include death estates, companies regardless of their legal form or size, registered associations and foundations. While deposits by companies and associations are mainly covered by the scheme, a private trader or self-employed person does not have an independent deposit guarantee for their business-related deposits. This means that when calculating the deposit guarantee compensation, the self-employed person's private and business deposits are treated as one depositor's deposits. More information on deposit guarantee is available at rvv.fi/en/deposit-guarantee. Deposits with OP Financial Group are covered by the Finnish deposit guarantee scheme up to 100,000 euros. OP Financial Group member cooperative banks are considered a single bank in respect of the deposit guarantee. Read more about deposit guarantee on the Financial Stability Authority website