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Do the following in the case of fraud

Did you receive a phishing email message attempting to acquire your personal online user identifiers? Did you receive an unusual message or view on OP eServices? If so, let us know.

If you suspect that your identifiers have fallen into the hands of an unauthorised person, deactivate the identifiers by calling OP telephone service at 0100 0500. Outside the telephone service hours, deactivate your user identifiers by calling the Deactivation Service, tel. +358 20 333 (24/7). Be sure to also call OP telephone service during service hours to report the incident.

If you receive a suspicious email message that looks like it has been sent in the name of OP, please send the message to us as an email attachment.

How to save a phishing email and send it to us:

Save and send the email as follows (this may vary depending on your email provider):

  1. In the File menu, select Save As.
  2. In the Save As dialog box, select the drive and folder in which you want to save the email.
  3. In the File name field, enter a name for the file.
  4. Use the default file format shown in the Save as type field or select some other file format for saving the file.
  5. Write an email message, attach the file you just saved and send it to tietoturvailmoitukset@op.fi.

If you receive an unusual notification/message or a suspicious view on OP eServices, send us the related print screen and source code.

Include your name, contact information and your bank’s name (e.g. OP Mallila) in your email. We will not reply directly to messages sent to this email but you will receive an automatic reply. Also report the event to OP telephone service at 0100 0500, or to your bank.

Send the report to tietoturvailmoitukset@op.fi.

If you suspect that your identifiers have fallen into the hands of an unauthorised person, deactivate the identifiers by calling OP telephone service at 0100 0500. Outside the telephone service hours, deactivate your user identifiers by calling the Deactivation Service, tel. +358 20 333 (24/7). Be sure to also call OP telephone service during service hours to report the incident.

If you receive a suspicious email message that looks like it has been sent in the name of OP, please send the message to us as an email attachment.

How to save a phishing email and send it to us:

Save and send the email as follows (this may vary depending on your email provider):

  1. In the File menu, select Save As.
  2. In the Save As dialog box, select the drive and folder in which you want to save the email.
  3. In the File name field, enter a name for the file.
  4. Use the default file format shown in the Save as type field or select some other file format for saving the file.
  5. Write an email message, attach the file you just saved and send it to tietoturvailmoitukset@op.fi.

If you receive an unusual notification/message or a suspicious view on OP eServices, send us the related print screen and source code.

Include your name, contact information and your bank’s name (e.g. OP Mallila) in your email. We will not reply directly to messages sent to this email but you will receive an automatic reply. Also report the event to OP telephone service at 0100 0500, or to your bank.

Send the report to tietoturvailmoitukset@op.fi.