Miehellä matkapuhelin kädessä.

In the case of fraud

Did you receive a phishing email message attempting to acquire your personal online user identifiers? Did you receive an unusual message or view on op.fi? If so, let us know.

If you suspect that your personal online user identifiers have fallen into the hands of an unauthorised party, deactivate them immediately by calling OP customer service.

  • Customer service for private customers 0100 0500
  • Customer service for corporate customers 0100 05151

Outside the customer service hours, deactivate your user identifiers by calling OP Deactivation Service 0100 0555 (24/7). Also report to the customer service when it is open again.

Report a suspicious email or web page

If you receive a suspicious email that looks like it has been sent in the name of OP or you see an unusual notification or a suspicious view on op.fi, send the report to tietoturvailmoitukset@op.fi. Also report the event to OP customer service or to your bank.

Email us following details:

  • suspicious email message as an attachment
  • screenshot of an unusual notification or web page and source code
  • your name, contact information and your bank's name.

We will not reply directly to messages sent to this email but you will receive an automatic reply.