There are many factors involved in protecting confidential information and using services securely, and every one of us can influence them. We are continuously working to ensure that our customers can use our services securely – whether online or in our branches. There are also some small steps you can take to protect your data.
1. Never let anyone else use your credentials, and never disclose your PIN to anyone.
The bank and the authorities will never ask for your banking credentials. We will never ask you for your payment card details by text message or email. Also, we will never send links to websites where you are expected to sign in with your online banking credentials or enter your payment card details. If someone contacts you and asks for your online banking credentials or card details, the person is likely to be trying to get information for criminal purposes.
2. Make sure you are on the authentic OP website whenever using the online bank.
Always enter the address for the online bank (www.op.fi) in your browser’s address bar personally whenever logging into the online bank. Do not log into any online bank through a link in a search engine (such as Bing or Google).
Check the browser’s address bar to make sure that you are at the right address, and that the address is protected. See op.fi for a list of addresses for all services provided by OP and instructions on how to check the website certificate.
3. Never give your personal ID code or other personal data to unfamiliar people.
Do not enter your details on any website unless you are certain that it is reliable.
4. Store your PIN and passwords carefully.
Do not save them in an easily-readable form or in a place where someone else could get hold of them. Read any confirmation messages you receive with care. Do not confirm transactions that you have not selected yourself.
5. Make sure that the software and protection on your computer and mobile devices are up to date.
6. Monitor your account transactions and credit card charges.
Sometimes, invoicing errors occur by accident, so it is always a good idea to be attentive.
7. Think about suitable spending and withdrawal limits (transaction limits) for your payment cards and accounts.
A good spending/withdrawal limit is one that is not too restrictive in light of your day-to-day card or account usage but can prevent significant misuse.
8. Remember to take good care of information on paper.
Dispose of paper invoices and other documents containing your personal data with care. Do not put them in the paper recycling bin. If you have a postbox, keep it locked.
9. If you suspect that your information has fallen into the wrong hands, consider a voluntary credit stoppage.
Asiakastieto and Bisnode offer paid services, such as voluntary credit stoppages and a service for monitoring your own information. However, keep in mind that not every service provider checks customers’ credit records when making contracts such as hire purchase agreements. For such service providers, you can set up a purchase stoppage by contacting the service provider’s customer service team.
10. Check your insurance coverage.
The legal expenses insurance included in Pohjola Insurance’s home insurance covers the costs of legal representation and court proceedings in the event of identity theft. In addition, the OP-Visa Gold and OP-Visa Platinum cards include identity theft protection, which helps you detect identity theft and uncover the damage it has caused.